customer feedback

Customer feedback

We welcome your feedback

We regularly engage with customers in a number of ways because we want to know how we are performing and how we can improve. Your opinions are very important to us and we welcome your feedback.  Your opinions help enhance our customer experience and get things right the first time.

NPS score of 54 in 2020

67% would highly recommend Veolia to others

NPS score of 51 in 2019

70% would highly recommend Veolia to others