## <a class="ck-anchor" id="Introduction"></a>Introduction to Our Support Schemes



 

 

 



### Watersure

If you use a large quantity of water or receive benefits, the WaterSure scheme can help you

[Find out More](#Watersure)

 



 

 

 

 

 

 



 

### Assist Social Tariff

If you are a household struggling with low income or financial hardship, the Assist Social Tariff can help you

[Find out More](#Assist)

 



 

 

 

 

 

 



 

 

 





 

 

 

 





## WaterSure



 

 

 



 What is WaterSure?

 #### <a class="ck-anchor" id="Watersure"></a>Find out more about WaterSure

[Apply Here](https://docs.google.com/forms/d/1B1GeSm9ZPz9WHWIhF1WuolxS0xE6UUFD5_1g7ZhxdEo/viewform?edit_requested=true)

 

If you fall within a category of customer that the Government has defined as “vulnerable”, you may be able to reduce your annual metered water charges. Your charges will be capped at £759.00, including standing charges (£354.00 Water, £405.00 Wastewater)

If your actual meter reading results in an annual charge less than £759.00, your bill will be based on actual usage. Under this scheme you will not pay more than £759.00 for the year 2026/2027.

Customers that may be eligible are those on state benefit who either have large families (with at least 3 children) or use large amounts of water as a result of having certain medical conditions. Please contact us for further information on 03451 482 909





 

 

 

 

 

 





 



 Check &amp; Apply

 [Apply Here](https://docs.google.com/forms/d/1B1GeSm9ZPz9WHWIhF1WuolxS0xE6UUFD5_1g7ZhxdEo/viewform?edit_requested=true)

 

   ![Eligibility Checker Flow Diagram](/sites/g/files/dvc1681/files/styles/default/public/image/2026/07/Are%20you%20eligible%20for%20Watersure%20%281%29%20%282%29%20%281%29-1.png.webp?itok=3j3T2jaO)   





 

 

 

 

 

 





 



 

 





 

 

 

 





## Assist Social Tariff

##  



 

 

 



 What is Assist Social Tariff?

 #### <a class="ck-anchor" id="Assist"></a>Find out more about Assist Social Tariff

The following tariffs may apply for eligible persons where the Company is satisfied (through completion of a means assessment) that the applicant is unable to afford a level of payment that would otherwise apply for services provided to the premises.

[Apply Here](https://docs.google.com/forms/d/1XOw-hJMwJWQZlh_z9L79I8xg5xsYPbwLigFGEP8mVac/viewform?ts=6a3928eb&edit_requested=true)

 

| #### Tariff Band | #### Annual Income   #### £ | #### Discount from measured, assessed and unmeasured charges in the schedule |
|---|---|---|
| 1 | 22,000 to 3,000 | 45% |
| 2 | 2,999 to 2,500 | 65% |
| 3 | 2,499 and lower | 90% |





 

 

 

 

 

 





 



 Check &amp; Apply

 For the Assist Social Tariff we would require you to have a means assessment completed by a debt advice service such as Citizens Advice https://www.citizensadvice.org.uk/, Money Advice Trust  
https://moneyadvicetrust.org/ or similar not for profit organisations.

We would then require the whole report to be shared with us. We will then use this assessment to determine which of the “Tariff Bands” you could be placed in.

[Apply Here](https://docs.google.com/forms/d/1XOw-hJMwJWQZlh_z9L79I8xg5xsYPbwLigFGEP8mVac/viewform?ts=6a3928eb&edit_requested=true)

 



 

 

 

 

 

 





 



 

 





 

 

 

 





### Benefits calculator

Use Turn2us’s calculator to find out what means-tested benefits you may be entitled to.

[Visit Website](https://benefits-calculator.turn2us.org.uk/)

 



 

 

 

 

 

 



 

### Bill prioritiser

Money Helper’s bill prioritiser can help you to sort your bills and payments in the right order.

[Visit Website](https://www.moneyhelper.org.uk/en/money-troubles/cost-of-living/bill-prioritiser)