Frequently Asked Questions about the Bulky Waste Service

How much does this service cost?
The minimum charge is £25 for up to four bulky items. Each additional item costs £10. Please note we do not do house clearances.
 
How many bags make up one item?
There are five bags to one item. All bags must be able to be tied at the top and lifted without splitting. Please use a standard size bag only (max 80 litres) and do not place heavy items in black rubbish bags in case they break when we collect them. Heavy/split bags will be left and not collected.
 
What is the maximum number of items I can book in one collection?
The maximum number of items per booking is 10. The first four items are charged at £25 in total, then it's £10 per item thereafter.
 
Why is there now a charge for this service?
There has always been a charge for the collection of bulky items that are not reusable or recyclable. The reason for extending the charging to all bulky items is that the Council has to save £20million over the next two years. It was felt that by handling waste differently the Council could make vital savings while still providing a robust service. This means more of the Council’s remaining resources will be able to go into other essential areas, such as adult social care, libraries and children’s services.
 
How can I pay for this service?
We accept all major credit and debit cards with the exception of American Express.
 
I don’t have a credit/debit card, how else can I make payment?
You can pay by cheque. You will need to make a cheque payable to Veolia and send it into the Veolia Contact Centre, Contract House, Ashley Road Depot, Ashley Road, London N17 9AZ.  Your collection date will be confirmed after the cheque has been cleared.

How quickly can I get my item(s) collected?
We will endeavour to collect your item(s) within five working days. Our team collects by postcode, with each postcode in the borough assigned a collection day:
Monday – N10, N2, N6
Tuesday – N8, N4
Wednesday – N15, N4
Thursday – N17, N13
Friday – N22, N11
 
For White Goods the collection days by postcode are as follows:
Monday, Wednesday, Friday - N13, N15, N17, N18, N22, N11
Tuesday, Thursday - N2, N4, N6, N8, N10
 
I have a combination of white goods and other items, can these be booked on the same booking?
Yes this is possible, although please note that a different vehicle is used for white goods so your collection may not take place at exactly the same time.
 
How should I present my waste for collection?
Please ensure that you place your item(s) out for collection in an easily accesible location within your property boundary either the night before or the morning of your collection date.  Please do not leave your items in basements or areas that need to be accessed by any steps. Please note that the collection team commences work at 6.30am, so please ensure your item(s) are presented by this time. Any material-based items such as sofas or mattresses should be covered up to prevent them getting wet, as this significantly increases the weight of the item. If you live in a block of flats, place your items by your bin store area, or where you would place your rubbish for collection.
 
Can you collect from inside my property?
No we are not authorised to enter a property, please place your items outside your property but within your property boundary.
 
Can I pre-book my collection for a later date?
Yes. Please advise when you would like your collection to be made (on a day we collect from your postcode) and we will book it. Please ensure that you place your item(s) out for collection in an easily accesible location within your property boundary either the night before or the morning of your collection date. The collection team starts work at 6.30am, so please ensure your item(s) are presented by this time on your collection date.
 
What items can I get collected?
Furniture/General Items
Bathroom storage
BBQs
Beds, bed frames and headboards
Bedside cabinets
Bookcases
Cabinets and shoe cabinets
Carpets and rugs contained within a tied bag (max 80 litres)
Chairs and armchairs
Chest of drawers
Clothes rails
Coffee tables
Doors (no fire doors or metal doors)
Dressing tables
Garden tables and other garden furniture
Home office desk
Mattresses
Mirrors
Shelves
Sideboards
Sofas and sofa beds (please dismantle sofa beds)
Storage furniture
Tables
TV stands and media units
Wardrobes (dismantled)
Up to five tied bin bags
 
White Goods/WEEE (standard household appliances only)
Computers/PCs and hard drives
Computer monitors
Cookers and cooking hobs
Dishwashers
Electronic musical instruments
Freezers
Fridges
Fridge/Freezers
Hi-Fis/stereo systems
Laptop computers
Microwaves
Ovens
Tumble driers
TVs
Washing machines/dryers
 
What items cannot be collected?
Rubble and soil
Masonry and tiles
Construction waste, e.g. bricks, stonework, cement, paint, plasterboard
Waste from house renovations, e.g. bathroom fittings, kitchen fittings/worktops, kitchen units, fireplace surrounds
Garden sheds and trellis
Carpets and rugs that are not contained within a tied bag
Tyres
Gas bottles and cylinders
Car batteries
Tree trunks and thick branches
Pianos (unless broken up)
 
I can’t afford to pay for a special collection – what do you advise?
You can take your waste to the Reuse & Recycling Centre in Western Road, Wood Green N22 6UG. As part of the Council’s efforts to save £20million, the Park View Road Reuse & Recycling Centre will close in October. For many years Park View Road was the only recycling centre in Haringey. This has now been replaced by the larger site on Western Road.
For other recycling centres in North London please visit: http://www.wiseuptowaste.org.uk/recycle/reuse-and-recycling-centres
If you are a Homes for Haringey resident you may have a bulk store on your Estate where you can take your items for collection.
 
What if I change my mind and no longer require a paid-for collection?
We cannot cancel a payment once it has been made but we can change the date of your collection as long as you advise us at least two working days before the collection is due. Working days are Monday to Friday.
 
If I place my item out for collection and it goes missing prior to your team collecting it am I entitled to a refund?
There is no refund applicable as the collection would still have been booked and a crew deployed to your address to make the collection.
 
What if I need to change my collection day after making a booking?
You are able to change your collection day free of charge, as long as you advise us at least two working days before the collection is due. Working days are Monday to Friday.
 
What happens if I place my items out for collection but the crew fail to collect it?
Please contact the Veolia Contact Centre and we will rectify the situation by arranging another collection. This will only occur if the items were accessible for the collection crew.  Please make items easy to identify and pick up by our collectors. We can only collect items that have been booked for collection.
 
Is there a limit on the number of collections I can request in a year?
No you can make as many collection requests in a year as you wish. Each separate collection will still cost £25 for up to four items and £10 per item thereafter.
 
Are any of my items recycled?
Generally the items are unable to be recycled as they are collected in a compaction vehicle, however if the disposal point is able to separate any metal/wood etc they will recover it for recycling.
 
What if I need to change or add another item/items to an existing booking?
You can make amendments and additions to the items stated in the booking you have made as long as it is at least two working days before your collection date. Please note if your additions take you over the four items for £25 limit then each additional item will incur a £10 charge.