## Our support schemes



 

 

 



 [    ![Water Pipes](/sites/g/files/dvc1681/files/styles/media/public/image/2026/07/AdobeStock_1859706278.jpeg.webp?itok=pRYgCY0I)   ](https://www.veolia.co.uk/ex-southern-support-scheme)[Ex Southern Support Scheme](https://www.veolia.co.uk/ex-southern-support-scheme)

 

###       [Ex Southern Support Scheme](https://www.veolia.co.uk/ex-southern-support-scheme) 

 

 

 



 

 [   ![Waste Water Treatment Infrastructure](/sites/g/files/dvc1681/files/styles/media/public/image/2026/07/AdobeStock_1716389478_1.jpeg.webp?itok=n00k8LDj)   ](https://www.veolia.co.uk/ex-wessex-support-scheme)[Ex Wessex Support Scheme](https://www.veolia.co.uk/ex-wessex-support-scheme)

 

###       [Ex Wessex Support Scheme](https://www.veolia.co.uk/ex-wessex-support-scheme) 

 

 

 



 

 

 





 

 

 

 





## Non-profit organisations that can help with debt advice



 

 

 




### Citizens Advice

Specialist caseworkers at Citizens Advice are trained to deal with any type of debt, including repossessions and negotiation with creditors.

[Visit Website](https://www.citizensadvice.org.uk/)

 



 

 

 



 

 

    ![Citizens Advice Logo](/sites/g/files/dvc1681/files/styles/default/public/image/2025/04/Citizens%20Advice_0.png.webp?itok=vp8BXYSc)   





 

 

 



 

 

 

 





### Scope

Scope provide free and impartial advice with managing your energy and water needs.

[Visit Website](https://www.scope.org.uk/advice-and-support)

 



 

 

 



 

 

    ![Scope](/sites/g/files/dvc1681/files/styles/default/public/image/2025/04/Scope_0.png.webp?itok=cOGc8YEm)   





 

 

 



 

 

 

 





### Step Change Debt Charity

StepChange is a debt advice charity that helps people to become debt free. They offer free, confidential advice and support.

[Visit Website](https://www.stepchange.org/)

 



 

 

 



 

 

    ![Step Change Debt Charity](/sites/g/files/dvc1681/files/styles/default/public/image/2025/04/stepchange_logo.png.webp?itok=Tso0EXO_)   





 

 

 



 

 

 

 





### Money Wellness

Money Wellness will help you sort out your financial problems however big or small. From budgeting to money-saving tips and solutions that could make your borrowing more manageable.

Offering help and support to help you take control of your financial situation, and achieve your financial goals.

[Visit Website](https://www.moneywellness.com/)

 



 

 

 



 

 

    ![Money Wellness](/sites/g/files/dvc1681/files/styles/default/public/image/2025/04/mw_logo.png.webp?itok=oCFFw6SQ)   





 

 

 



 

 

 

 





### Stop Loan Sharks

Stop Loan Sharks investigates and prosecutes illegal money lenders and provides support for borrowers in the UK. If you have borrowed from a loan shark or are worried about someone else, they're there to help and keep your safe.

[Visit Website](https://www.stoploansharks.co.uk/)

 



 

 

 



 

 

    ![Stop Loan Sharks](/sites/g/files/dvc1681/files/styles/default/public/image/2025/04/Stop%20Loan%20Sharks.png.webp?itok=M3u9h3js)   





 

 

 



 

 

 

 





### Discount for low-income pensioners

You could be entitled to a discount on your water and/or sewerage bill If you're a pensioner and on a low-income.

[Find out more](https://www.veolia.co.uk/sites/g/files/dvc1681/files/document/2026/03/Discount%20for%20low-income%20pensioners.pdf)

 



 

 

 



 

 

    ![](/sites/g/files/dvc1681/files/styles/default/public/image/2024/12/Marine_COST%20EFFICIENCY%20-%20P.png.webp?itok=bN_YwQ3u)   





 

 

 



 

 

 

 





 

 

 

 





### Benefits calculator

Use Turn2us’s calculator to find out what means-tested benefits you may be entitled to.

[Visit Website](https://benefits-calculator.turn2us.org.uk/)

 



 

 

 

 

 

 



 

### Bill prioritiser

Money Helper’s bill prioritiser can help you to sort your bills and payments in the right order.

[Visit Website](https://www.moneyhelper.org.uk/en/money-troubles/cost-of-living/bill-prioritiser)

 



 

 

 

 

 

 



 

### Discount for low-income pensioners

You could be entitled to a discount on your water and/or sewerage bill If you're a pensioner and on a low-income.

[Learn More](https://www.veolia.co.uk/sites/g/files/dvc1681/files/document/2026/04/Discount%20for%20low-income%20pensioners%20%281%29.pdf)

 



 

 

 

 

 

 



 

 

 





 

 

 

 





###  Trouble with Bills

  

 [PDF

  Trouble paying your bill  (315.04 KB)  

    ](/sites/g/files/dvc1681/files/document/2016/08/6555_DEBT_RECOVERY.pdf)