How well are we managing your waste?

It is important for us to continually monitor our operations to ensure we provide a good service to you. We work to high service standards and have to meet strict environmental guidelines.

Find out more about how we are performing against our strict environmental standards


Annual HWRC Satisfaction Survey

Every year we conduct a customer satisfaction survey at Household Waste Recycling Centres to ensure our services are of the highest possible standard and identify areas for improvement. Download our latest report:

PDF
2019 Customer Satisfaction Report (131.59 KB)

99% of residents were satisfied with their local HWRC

Visitors noted there was better layout and improved organisation

99% of visitors said they were happy with staff helpfulness


Recycling Rates at Household Waste Recycling Centres

We monitor the recycling rates across all 16 Recycling Centres in the Merseyside & Halton region.

We have made comparisons between data for the same month on different years to show the changes in recycling rates. 

Percentage of Material Recycled 

Household Waste
Recycling Centre
December
2017
December
2018
December 
2019
Bidston     53 %    56 %    49 %*
Clatterbridge    64 %    64 %    67 %
Formby    61 %    61 %    64 %
Huyton    60 %    59 %    62 %
Johnson's Lane    58 %     56 %    56 %
Kirkby    54 %    51 %    56 %
Newton-Le-Willows    55 %    52 %    57 %
Old Swan    63 %    59 %    63 %
Otterspool    64 %    65 %    67 %
Picow Farm    55 %    53 %    56 %
Rainhill    52 %    51 %    56 %
Ravenhead    56 %    56 %    57 %
Sefton Meadows    59 %    64 %    63 %
South Sefton    55 %    56 %    56 %
Southport    61 %    63 %    64 %
West Kirby    64 %    65 %    67 %

*Bidston was temporarily closed for 2 weeks for maintenance works to the entrance.


Carbon Footprint

Our operations have achieved a significant reduction in CO2 emissions since the contract began.

As part of measuring our performance in Merseyside and Halton we calculate the carbon footprint of our operations and implement extensive measures to reduce our impact year on year.

A carbon footprint model has been created for every contract year since year 1 (2009-2010) for the integrated waste management system (IWMS) that serves the six district councils operating under the Merseyside and Halton Waste Partnership.

The Environment Agency’s Life Cycle Assessment tool WRATE (Waste and Resources Assessment Tool for the Environment) has been utilised to generate the carbon footprint.

PDF
Download the WRATE Report Data Contract Years 1 - 9 (40.92 KB)

What is WRATE?

The WRATE software tool is used to assess the environmental impacts of the entire life cycle of the activity with regard to the Global Warming Potential (GWP) or carbon footprint of the operations, and is measured in CO2 equivalents.