In just one month last winter 1,600 customers called Veolia Water's Hatfield Contact Centre about frozen pipes, so this year the company is encouraging customers not to be' tricked' and to get up in their lofts to check and insulate their water pipes so they don't freeze in a cold snap.
Jo-Ann Lyon, Head of Operational Contact Centre, said: "During the past few months of mild weather, customers have not had to worry too much about frozen pipes but temperatures can drop dramatically in a very short time and the consequences can be both disruptive and upsetting if you are not prepared."
"When pipes freeze overnight you may not even be aware of the damage that may have been done. But as soon as they thaw, water can stream from burst pipes in the roof space, flooding and ruining rooms below."
To prevent burst pipes:
Check where your stop taps are to isolate your water supply and check that they work
Insulate exposed water pipes with felt, pipe wrap or other suitable insulating material and cover any outside pipe or fitting with a waterproof material
Make sure your cold water tank is insulated
Leave central heating on a frost-protect setting overnight
If you are planning on leaving your home or office unattended for long periods, turn off the water supply, outside taps and exposed pipes.
Dealing with burst pipes:
If a pipe bursts, turn off the stopcock, leave a tap on to allow the thawed water to escape and contact a qualified plumber. For a list of local qualified plumbers please visit our website:
Veolia Water Central - https://central.veoliawater.co.uk/approved-plumbers.aspx
Veolia Water has advice on its website about coping with the cold weather and protecting pipes from freezing. Visit www.veoliawater.co.uk/coldweather for more information.
Our'How to deal with frozen pipes' video, starring Rob King, can be viewed at www.veoliawater.co.uk/howtoguides or on YouTube at www.youtube.com/veoliawateruk
Notes to Editors:
For further information contact Sue Pavey or Becky Martin on: Tel. 01707 277110, email: firstname.lastname@example.org, website: www.veoliawater.co.uk/news
Veolia Water Central is the UK's largest water supply only company and is part of Veolia Water UK. We are committed to delivering a high quality water service to all our customers. We provide 870 million litres of water each day to a population of 3 million people, in parts of Bedfordshire, Berkshire, Buckinghamshire, Essex, Hertfordshire, Surrey, the London Boroughs of Harrow and Hillingdon and parts of the London Boroughs of Barnet, Brent, Ealing, and Enfield. Our supply area covers a total of 3,700 square kilometres, stretching from Luton and Royston in the north to Guildford in the south, and from Berkhamsted in the west to Dunmow in the east.
For more information visit www.veoliawater.co.uk/central or follow us on www.twitter.com/veoliawateruk.