## Information for Tidworth households Tidworth sits on the border of the Wessex and Southern Water areas and was previously operated directly by the MoD. Our *Tidworth Customer Billing* page contains all the information you need on paying your bill. #### The Tidworth Journey Find out how Veolia provides sustainable solutions for water and wastewater in and around the Wiltshire town of Tidworth. [PDF The Tidworth Journey (5.72 MB) ](/sites/g/files/dvc1681/files/document/2021/10/10561_WATER%20SITE%20BROCHURE_Tidworth_V4%20DIGITAL%20HR.pdf) [PDF Toilet Waste Disposal (242.26 MB) ](/sites/g/files/dvc1681/files/document/2026/07/MKT0003041_Toilet%20Waste%20Disposal%20Leafet_FINAL_v2%20%283%29_0.pdf) ### Water conservation during ‘Environmental Drought’ (June 2025 update) The Met Office is predicting that 2025 could be one of the warmest years on record and it is possible that we are already noticing a warmer climate locally in Tidworth. Veolia is working hard to ensure we operate our local network efficiently and to reduce leakage, and we are counting on our customers to use water responsibly around homes and gardens as this will help to protect the environment. Please have a look at [these simple tips](/sites/g/files/dvc1681/files/document/2022/08/WWS21_Infographic_Home.pdf) on water conservation from Water UK which can help to ensure that we continue have a full water supply in Tidworth. [PDF Water Saving Tips (293.19 KB) ](/sites/g/files/dvc1681/files/document/2026/05/WWS21_Infographic_Home.pdf) [PDF Drought Update June 2025 (451.71 KB) ](/sites/g/files/dvc1681/files/document/2025/07/Drought%20Update%20June%202025.pdf) ### Schedule of charges The amount you pay depends on which area your property is in. To see our current schedule of charges, please click on the applicable link to you below. [PDF Your bill explained (365.26 KB) ](/sites/g/files/dvc1681/files/document/2018/03/8816_Bill_Explained_v1.pdf) #### 2026-27 Household Charges [PDF Household/Retail - Assurance Statement for the period 2026-27 (209.18 KB) ](/sites/g/files/dvc1681/files/document/2026/02/1.%202026-27%20VWPL%20Household_Retail%20-%20Assurance%20Statement%20for%20period%202026-27.pdf) [PDF Household/Retail - Statement regarding the VWPL Board's assessment of bill increases for 2026-27 (201.19 KB) ](/sites/g/files/dvc1681/files/document/2026/02/2.%202026-27%20VWPL%20Household%20Retail%20-%20Statement%20regarding%20the%20boards%20assesment%20of%20bill%20increase%20for%20the%20period%202026-27.pdf) [PDF 2026-27 Household/Retail - Tariff Charges for Ex Southern Water (12.56 MB) ](/sites/g/files/dvc1681/files/document/2026/04/Tidworth%20Charges%20Southern.pdf) [PDF 2026-27 Household/Retail - Tariff Charges for Ex Wessex Water (6.29 MB) ](/sites/g/files/dvc1681/files/document/2026/04/Tidworth%20Charges%20Wessex.pdf) [PDF Household Charges 26/27 - Further Information (163.09 KB) ](/sites/g/files/dvc1681/files/document/2026/03/Household%20charges%20%20further%20information%20%2026_27%20document.pdf) #### 2025-26 Household Charges [PDF 2025-26 Household/Retail - Tariff Charges for Ex Wessex Water (498.36 KB) ](/sites/g/files/dvc1681/files/document/2025/08/Tidworth%20Charges%20Wessex.pdf) [PDF 2025-26 Household/Retail - Tariff Charges for Ex Southern Water (1.04 MB) ](/sites/g/files/dvc1681/files/document/2025/08/Tidworth%20Charges%20Southern.pdf) [PDF Household/Retail - Assurance Statement for the period 2025-26 (209.12 KB) ](/sites/g/files/dvc1681/files/document/2025/04/1.%202025-26%20VWPL%20Household%20Retail%20-%20Assurance%20Letter%20for%20period%202025-26.pdf) [PDF Household/Retail - Statement regarding the VWPL Board's assessment of bill increases for 2025/26 (201.93 KB) ](/sites/g/files/dvc1681/files/document/2025/04/2.%202025-26%20VWPL%20Household%20Retail%20-%20Statement%20regarding%20the%20boards%20assesment%20of%20bill%20increase%20for%20the%20period%202025-26.pdf) #### 2024-25 Household Charges [PDF 2024/25 VWPL Assurance Statement (818.44 KB) ](/sites/g/files/dvc1681/files/document/2024/04/2024-25%20VWPL%20Household%20Retail%20-%20Assurance%20Letter%20for%20period%202024_25.pdf) [PDF 2024/25 Statement regarding the VWPL Board's assessment of HH bill increases (814.81 KB) ](/sites/g/files/dvc1681/files/document/2024/04/2024-25%20VWPL%20Household%20Retail%20-%20Statement%20regarding%20the%20boards%20assesment%20of%20bill%20increase%20for%20the%20period%202024-25.pdf) [PDF 2024/25 VWPL Household/ Retail Tariff Charges Ex-Southern (1.63 MB) ](/sites/g/files/dvc1681/files/document/2024/04/15822_Tidworth%20Charges%20Southern%20A5_v1%20OPTION_HR%5B99%5D.pdf) [PDF 2024/25 VWPL Household/ Retail Tariff Charges for Ex-Wessex (1.24 MB) ](/sites/g/files/dvc1681/files/document/2024/04/15822_Tidworth%20Charges%20Wessex%20A5_v1%20OPTION_HR%20%281%29.pdf) #### 2023-24 Household Charges [PDF 2023/24 VWPL Assurance Statement (291.83 KB) ](/sites/g/files/dvc1681/files/document/2023/03/2023-24%20VWPL%20Assurance%20Statement.pdf) [PDF 2023/24 Statement regarding the VWPL Board's assessment of HH bill increases (172.61 KB) ](/sites/g/files/dvc1681/files/document/2023/03/2023-24%20Statement%20regarding%20the%20VWPL%20Board%27s%20assessment%20of%20HH%20bill%20increases.pdf) [PDF 2023/24 VWPL Household/ Retail Tariff Charges Ex-Southern (1.29 MB) ](/sites/g/files/dvc1681/files/document/2023/10/2023_24%20VWPL%20Household%20Retail%20Tariff%20Charges%20Ex-Southern.pdf) [PDF 2023/24 VWPL Household/ Retail Tariff Charges for Ex-Wessex (941.01 KB) ](/sites/g/files/dvc1681/files/document/2023/10/2023_24%20VWPL%20Household%20Retail%20Tariff%20Charges%20Ex-Wessex.pdf) #### 2022-23 Household Charges [PDF VWPL Household Assurance Letter 2022/2023 (291 KB) ](/sites/g/files/dvc1681/files/document/2022/03/VWPL%20Household%20Assurance%20Letter%202022%202023.pdf) [PDF Wessex Area Charges 2022/2023 (738.75 KB) ](/sites/g/files/dvc1681/files/document/2022/03/Wessex%20Area%20Charges%202022-2023.pdf) [PDF Southern Area Charges 2022-2023 (812.36 KB) ](/sites/g/files/dvc1681/files/document/2022/03/Southern%20Area%20Charges%202022-2023.pdf) #### 2021-22 Household Charges [PDF VWPL Household Assurance Letter 2021/2022 (180.13 KB) ](/sites/g/files/dvc1681/files/document/2021/02/VWPL%20-%20Household_Retail%20-%20Assurance%20Statement%20for%20period%202021_22_encrypted_.pdf) [PDF Wessex Area Charges 2021/2022 (512.17 KB) ](/sites/g/files/dvc1681/files/document/2021/10/12475%20Tidworth%20Charges%20Wessex%20A5.pdf) [PDF Southern Area Charges 2021/2022 (1.15 MB) ](/sites/g/files/dvc1681/files/document/2021/10/12475%20Tidworth%20Charges%20Southern%20A5.pdf) ### Paying your Bill You have a choice of several different ways of paying your bill, whether your water is metered or not. All these services are free, unless otherwise stated. - **Cheque** through the post - **Cash/cheque** paid in at any Bank or Building Society subject to their transaction fees - Using a **Veolia Water payment card** at any Post Office - Using our **telephone service** to pay by Debit or Credit card - **Direct Debit** - **Standing Order:** Bank details as below. - **BACs.** Our bank account details are: **Barclays Bank plc.** Account name: *Veolia Water Projects Ltd*. Sort code: *20-05-03*. Account number: *93738027*. Reference: *your customer number from the first page of your bill*. ### Having difficulty paying your bill? If you have difficulty paying your water bill, please let us know as soon as possible. We want to help and we may be able to make special payment arrangements to suit your circumstances. Additionally, you may wish to apply for our Assist program, which provides the opportunity to receive a reduced bill based on your individual capacity to pay. ### Rateable Value Explained [Rateable Value Explained](https://www.veolia.co.uk/sites/g/files/dvc1681/files/document/2026/03/Rateable%20Value%20Explained.pdf) ### Water and wastewater services in the Tidworth and Perham Down area Affinity Water Customer? **Were you once a Veolia Water Central, East or Southeast customer? Your water company is now called Affinity Water.** Veolia Water UK Limited has sold [Veolia Water Central, Veolia Water Southeast and Veolia Water East](http://www.affinitywater.co.uk/contact-us.aspx). These companies are now known as [Affinity Water](https://www.affinitywater.co.uk/contact-us.aspx). If want to contact one of these tap water companies please click [HERE](https://www.affinitywater.co.uk/contact-us.aspx). ### Tidworth Customers If you're a Tidworth customer and you have an Operational or Billing enquiry, call: 03451 482 909\* Mon-Fri, 8:30am to 4:30pm. *\*A 24 hour emergency service operates outside of these hours. Calls may be monitored or recorded for training purposes.* ### Tidworth Email ► [Billing Enquiries](mailto:tidworth.billing@veolia.com) ► [Operational Enquiries](mailto:tidworth.operations.vesuk@veolia.com) ► [Developer Services Enquiries](mailto:uk.veolia.tidworth.developerservices.mailbox@veolia.com) ### Tidworth Postal Address Veolia Water Projects Limited PO Box 3920 Swindon SN5 1BW ### Downloads: [PDF Our Guarantee To You (417.96 KB) ](/sites/g/files/dvc1681/files/document/2025/10/Our%20Guarantee%20to%20You%20%282%29.pdf) [PDF Sewer ownership changes (439.32 KB) ](/sites/g/files/dvc1681/files/document/2017/12/Veolia_UK_-_Water_Sewer_Ownership_Leaflet.pdf) ### Archive documents [PDF Trouble paying your bill (315.04 KB) ](/sites/g/files/dvc1681/files/document/2016/08/6555_DEBT_RECOVERY.pdf) [PDF Supplementary Information 2020/21 (122.85 KB) ](/sites/g/files/dvc1681/files/document/2020/03/VWPL%20-%20Assurance%20statement%20-%20supplementary%20information%202020-21.pdf) [PDF Wastewater Household Letter Wessex Area (160.69 KB) ](/sites/g/files/dvc1681/files/document/2019/11/Wastewater%20Household%20Letter%20Wessex%20Area.pdf) [PDF Wastewater Household Letter Southern Area (160.86 KB) ](/sites/g/files/dvc1681/files/document/2019/11/Wastewater%20Household%20Letter%20Southern%20Area.pdf) [PDF Wessex Area Charges 2020/2021 (813.38 KB) ](/sites/g/files/dvc1681/files/document/2020/05/11510%20Tidworth%20Charges%20Wessex%20A5%20HR.pdf) [PDF Southern Area Charges 2020/2021 (1.17 MB) ](/sites/g/files/dvc1681/files/document/2020/05/11510%20Tidworth%20Charges%20Southern%20A5%20v2%20HR.pdf)