Veolia Sheffield UK | Performance Figures

Performance Figures

 

On this page you can find out more about how we are performing here in Sheffield.  You can find out waste we have collected, how much we recycled and how much energy we produced.

How well are we managing your waste?

Veolia is working in partnership with Sheffield City Council to create a better environment for residents in the city. It is very important that we monitor our operations carefully to ensure we are providing a good service to you. We work to high service standards and we have to meet strict environmental guidelines.

In order to monitor our standards we measure how we have performed in key service areas.

We monitor:

  • how much waste we have collected
  • how well we have collected it e.g. how many collections have we missed
  • what happens after we have collected it

Veolia's Key Performance Indicators 2016

 

January 2017

Waste management and energy generation figures:
 

     
Waste recycled & composted  tonnes 29.67%
Waste used for Energy Recovery 10,678 tonnes 69.65%
Waste to landfill  tonnes 0.34%
MWh of electricity exported 15,603  
kWh of heat supplied 14,358  
Number of bins scheduled for collection 941,651  
% of bins collected right first time 99.94  
February 2016

Waste management and energy generation figures:
 

     
Waste recycled & composted 4052.32 tonnes 29.09%
Waste used for Energy Recovery 9735.46 tonnes 69.88%
Waste to landfill 144.57 tonnes 1.04%
MWh of electricity generated 8548  
kWh of heat supplied 12718  
Number of bins scheduled for collection 876628  
% of bins collected right first time 99.94  
March 2016

Waste management and energy generation figures:
 

     
Waste recycled & composted 4414.69 tonnes 28.66%
Waste used for Energy Recovery 10783.95 tonnes 70%
Waste to landfill 207.4 tonnes 1.35%
MWh of electricity exported 9468  
kWh of heat supplied 13375  
Number of bins scheduled for collection 979739  
% of bins collected right first time 99.94%  
April 2016

Waste management and energy generation figures:
 

     
Waste recycled & composted 4746.16 tonnes 30.43%
Waste used for Energy Recovery 10649.76 tonnes 68.28%
Waste to landfill 201.28 tonnes 1.29%
MWh of electricity exported 9593.1  
kWh of heat supplied 10666  
Number of bins scheduled for collection 900760  
% of bins collected right first time 99.95%  
May 2016

Waste management and energy generation figures:
 

     
Waste recycled & composted 5524.4 tonnes 32.39
Waste used for Energy Recovery 11238.01 tonnes 65.89%
Waste to landfill 292.64 tonnes 1.72%
MWh of electricity exported
9683.25
 
kWh of heat supplied 5794.2  
Number of bins scheduled for collection 957332  
% of bins collected right first time 99.93%  
June 2016

Waste management and energy generation figures:
 

     
Waste recycled & composted 5683.97 tonnes 32.2%
Waste used for Energy Recovery 11730.64 tonnes 66.47%
Waste to landfill 234.54 tonnes 1.33%
MWh of electricity exported 7370  
kWh of heat supplied 4042  
Number of bins scheduled for collection 958737  
% of bins collected right first time 99.92%  
July 2016

Waste management and energy generation figures:
 

     
Waste recycled & composted 5416.42 tonnes 32.28%
Waste used for Energy Recovery 11049.7 tonnes 65.84%
Waste to landfill 316.55 tonnes 1089%
MWh of electricity exported 4410  
kWh of heat supplied 2979  
Number of bins scheduled for collection 917577  
% of bins collected right first time 99.93%  
August 2016

Waste management and energy generation figures:
 

     
Waste recycled & composted 5495.31 tonnes 32.4%
Waste used for Energy Recovery 11320.31 tonnes 66.74%
Waste to landfill 147.07 tonnes 0.87%
MWh of electricity exported 11070  
kWh of heat supplied 2623  
Number of bins scheduled for collection 1004458  
% of bins collected right first time 99.94%  
September 2016

Waste management and energy generation figures:
 

     
Waste recycled & composted 5173.02 tonnes 31.42%
Waste used for Energy Recovery 11091.74 tonnes 67.38%
Waste to landfill 196.56 tonnes 1.19%
MWh of electricity exported 9716  
kWh of heat supplied 2913  
Number of bins scheduled for collection 962573  
% of bins collected right first time 99.93%  
October 2016

Waste management and energy generation figures:
 

     
Waste recycled & composted 4551.38 tonnes 31.66%
Waste used for Energy Recovery 9732.45 tonnes 67.69%
Waste to landfill 94 tonnes 0.65%
MWh of electricity exported 10500  
kWh of heat supplied 7002  
Number of bins scheduled for collection 920189  
% of bins collected right first time 99.9%  
November 2016

Waste management and energy generation figures:
 

     
Waste recycled & composted 4155.74 tonnes 27.83%
Waste used for Energy Recovery 10727.44 tonnes 71.86%
Waste to landfill 45.12 tonnes 0.03%
MWh of electricity exported 8450.43  
kWh of heat supplied 11547  
Number of bins scheduled for collection 954807  
% of bins collected right first time 99.91%  
January 2016

Waste management and energy generation figures:

   
Waste recycled & composted 453275 tonnes 29.61%
Waste used for Energy Recovery 10659 tonnes 69.62%
Waste to landfill 118.32 tonnes 0.77%
MWh of electricity exported 9029.29  
kWh of heat supplied 14171  
Number of bins scheduled for collection 933101  
% of bins collected right first time 99.95%  

These figures are updated regularly. Veolia contractual target for combined recycling & composting is 21%

More performance details are available on the Sheffield Council website under Our Performance with Waste.
 

Call Centre Facts & Figures 2016

  Jan Feb March April May June July Aug Sept Oct Nov
Call Volumes 10070 9265 10488 9725 9674 10617 9613 9910 9227 14431 9496
% of calls answered in 20 seconds 92.5% 87.5% 83% 82.3% 85% 79.2% 86.2% 92.5% 88.5% 94.4% 90.2%
% of calls lost 0.5% 1.3% 7.1% 2.5% 1.5% 2.5% 1.4% 0.7% 1% 0.7% 0.75%
Emails replied to within 20 days 100% 100% 99.2% 100% 100% 100% 100% 100% 100% 100% 99%
Number of emails received 349 222 346 507 221 228 228 175 206 774 675

 

How are we performing
Description 2009 /
2010 Results
2010/
2011 Results
2011/
2012 Results
2012/2013 Targets
% of household waste arising sent for recycling 26% 30% 31% 35% (City Target)
Total number of missed bin collections 5,525 8,436 6,462 5,250
The number of collections missed per 100,000 collections of household waste 33 52 31 30
Kilograms of household waste collected per head of population (pop 525,800) 399 391 375 360
% of bins collected on time 99.96% 99.96% 99.97%; 100%
% of waste sent to landfill 9.12% 12.70% 6.20% 10%
Aim to answer your call within an average of 20 seconds na 89% 85% 85%
The UK leader in environmental solutions, Veolia provides a comprehensive range of waste, water and energy management services.
We will provide a safe and supportive environment for all our employees and strive for outstanding health and safety performance.