Information for Tidworth residents
Tidworth sits on the border of the Wessex and Southern Water areas and was previously operated directly by the MoD. Our Tidworth Customer Billing page contains all the information you need on paying your bill.
The Tidworth Journey
Find out how Veolia provides sustainable solutions for water and wastewater in and around the Wiltshire town of Tidworth.
Water conservation during ‘Environmental Drought’ (October 2023 update)
From March to September 2023, the Tidworth region received 174% of the long-term average rainfall. Groundwater levels within our area have responded positively to these conditions and are currently above average for this time of year.
Veolia will continue to monitor water resources within the region closely over the next few months as the long-range weather forecast is still uncertain. It is possible that we may experience a colder, stormy winter season, which increases the risk of ‘freeze/thaw’ events. These events can cause an increase in leaks and burst pipes.
Please have a look at these simple tips on water conservation from Water UK which can help to ensure that we continue have a full water supply in Tidworth.
Schedule of charges
The amount you pay depends on which area your property is in. To see our current schedule of charges, please click on the applicable link to you below.
2024-25 Household Charges
2023-24 Household Charges
2022-23 Household Charges
2021-22 Household Charges
Paying your Bill
You have a choice of several different ways of paying your bill, whether your water is metered or not. All these services are free, unless otherwise stated.
- Cheque through the post
- Cash/cheque paid in at any Bank or Building Society subject to their transaction fees
- Using a Veolia Water payment card at any Post Office
- Using our telephone service to pay by Debit or Credit card
- Direct Debit
- Standing Order: Bank details as below.
- BACs. Our bank account details are:
Barclays Bank plc. Account name: Veolia Water Projects Ltd. Sort code: 20-05-03. Account number: 93738027. Reference: your customer number from the first page of your bill.
Having difficulty paying your bill?
If you have difficulty paying your water bill, please let us know as soon as possible. We want to help and, although we cannot reduce your bill, we may be able to make special payment arrangements to suit your circumstances.
Water and wastewater services in the Tidworth and Perham Down area Affinity Water Customer?
Were you once a Veolia Water Central, East or Southeast customer? Your water company is now called Affinity Water.
Veolia Water UK Limited has sold Veolia Water Central, Veolia Water Southeast and Veolia Water East.
These companies are now known as Affinity Water. If want to contact one of these tap water companies please click HERE.
Tidworth Customers
If you're a Tidworth customer and you have an Operational or Billing enquiry, call: 03451 482 909*
Mon-Fri, 8:30am to 4:30pm.
*A 24 hour emergency service operates outside of these hours. Calls may be monitored or recorded for training purposes.
Tidworth Email
► Billing Enquiries
► Operational Enquiries
► Developer Services Enquiries
Tidworth Postal Address
Veolia Water Projects Limited
PO Box 3920
Swindon
SN5 1BW
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