Facilities & Services

Kerbside collections

Kerbside Collections

Residents receive a weekly collection of their recycling, food and residual waste.  If you have opted in to receive a collection of your garden waste, this will be collected weekly too.  We also collect small electrical items and textiles.

Veolia collect recycling and waste in the Borough Tuesday to Friday.  This is to avoid most bank holidays on a Monday and the consequent change in collection day.  When this cannot be avoided (Easter / Christmas and New Year), collection catch ups are reduced.  The four day collection week has also made each collection round more efficient.  

The service guides are at the bottom of this page (please note they are listed by your collection day) and have all the information you need to participate in the collection of your recycling and waste.

Houses across the borough have their paper and card collected separately in a blue box.  Just remember:
  • Plastic bags or plastic wrapping must not be in the blue box.  
  • Your recyclable materials should be placed loose inside the box. Please do not place in plastic bags.
  • Please put your blue box out by 7am on your collection day.  Collections can happen at anytime during the day but will be completed before 6pm. 

Mixed recycling is collected in pink sacks.  This is for all your other recycling.

Cans, tins and foil:

Food and drink cans
Foil ready meal trays
Foil pie trays
Foil takeaway containers
Clean cooking foil
Metal jar lids
Sweet biscuit and cake tins
Empty aerosol cans

Household Plastic Packaging:

Bottles and lids (including empty bleach, detergent and cleaning products)
Tubs
Trays
Fruit containers

Glass bottles and jars:

These can be any colour.

Please put the recycling in your pink sacks loose and not in other bags.

Please remember:
Recycling needs to be free from food and liquid residues into your pink sacks, rinsing it if needed.  Food and liquid residues mean the recycling is a lesser quality and difficult to recycle. 
  • ​Please do not put paper, card, food, clothing or other textiles into your pink sacks.  
  • ​Your pink sacks should not be used for your waste.  
  • ​If we didn’t collect your pink recycling sack and there is a sticker on it, please remove the unwanted items and the sticker, and present your sack again on your next scheduled collection day.

Food waste is collected separately in your blue food bin.  Food waste includes:

Cooked and uncooked food.
Leftovers and plate scrapings.
​​Tea and coffee grounds.
Fish and meat.
​Cheese / butter.
​Fruit and vegetables peelings.

We also provide residents with compostable liners for your bin.  Every 6 months we will deliver you more liners automatically, however if you run out, you can request more by putting your hanger on the handle of your food waste bin on collection day.

Small electrical items - please use a plastic shopping bag to collect your items and leave next to your pink sack.  Small electrical items can include:

Hairdryers and straighteners
Telephones and mobile phones
Chargers, plugs and wires
Video and DVD players
Digital alarm clocks and watches
Laptops
Radios
Electronic toys

Textiles are collected separately in clear recycling sacks (available from charity shops or from your nearest HWRC) include:

Mixed textiles and clothes
Shoes
Worn or torn clothing
Handbags
Curtains
Pillowcases and sheets
Paired shoes

Things to remember:
  • Please do not use carrier bags in your blue bin – they are not compostable.
  • ​Keep your bin locked using the handle locking mechanism.
     
Have we missed your collection?

If we haven’t collected your waste or recycling on the scheduled day, you can  report it here or call the Customer Service Centre on 0203 567 6955. Before reporting it, please check your collection day online in case there is a planned changed. Make sure your waste or recycling was accessible and visible on the inside edge of your property by 7am on your scheduled collection day.  The service guides are at the bottom of this page (please note they are listed by your collection day) and have all the information you need to participate in the collection of your recycling and waste.  If it was your pink sack, blue box or blue food waste bin, please make sure only the items in the above list were in the relevant container.  

Also note that the time of your collection may not always be the same. Your waste and recycling must be out by 7am on the day of collection.  We will collect it before 6pm.  If you have not received a collection by 6pm, please report it here.  

When you call the Customer Service Centre they will need your name, postcode and the type of waste that hasn’t been collected (eg black bag, pink sacks etc).  We will return to empty your missed container within 24 hours of your report.

Bulky waste
Some larger items of waste can be collected by arrangement. There is a small charge for this service.  For further information, please click here.

Waste and recycling for businesses
If you are a business and would like to find out more about the services we can provide, and also your legal obligations as a waste producer, please click here.