Flats Above Shops Frequently Asked Questions

Please see here a list of Frequently Asked Questions about the changes to the Flats Above Shops service from 1st April 2017. If you have any further enquiries please contact the Veolia Contact Centre on enquiries.haringey@veolia.com or 0208 885 7700.

What sacks are available?
Free green recycling sacks are available. We will no longer be supplying pink general waste sacks
 
How should I dispose of my general waste if pink sacks are no longer being provided?
You can use black bags to dispose of your general waste. Please place in your normal place of collection alongside your green recycling sacks. Please ensure that your bags are put out at the right collections times for your location/road
 
Can I use carrier bags to dispose of my recycling?
No, please ensure you use the green recycling sacks
 
Can I use my own recycling sacks to dispose of my recycling?
No you must use the green recycling sacks provided at the libraries as the collection crews will not be able to identify recycling bags/sacks that differ from the standard supply
 
Where can I get my sacks?
You can collect your free sacks from your local library
 
Can I order my sacks through the Contact Centre?
No, please visit your local library to obtain your free sacks
 
Where is my nearest library?
Alexandra Park Library, Alexandra Park Road, N22 7UJ
Monday, Tuesday, Thursday and Friday: 9am-7pm, Wednesday: 10am-7pm, Saturday: 9am-5pm, Sunday: 12pm-4pm
 
Coombes Croft Library, High Road, N17 8AG
Monday, Tuesday, Thursday and Friday: 9am-7pm, Wednesday: 10am-7pm, Saturday: 9am-5pm, Sunday: Closed
 
Highgate Library, 1 Shepherd’s Hill, N6 5QJ
Monday, Tuesday, Thursday and Friday: 9am-7pm, Wednesday: 10am-7pm, Saturday: 9am-5pm, Sunday: Closed
 
Hornsey Library, Haringey Park, N8 9JA
Monday, Tuesday, Thursday and Friday: 9am-7pm, Wednesday: 10am-7pm, Saturday: 9am-5pm, Sunday: 12pm-4pm
 
Marcus Garvey Library, Tottenham Green Centre, 1 Philip Lane, N15 4JA
Monday, Tuesday, Thursday and Friday: 9am-7pm, Wednesday: 10am-7pm, Saturday: 9am-5pm, Sunday: 12pm-4pm
 
Muswell Hill Library, Queen’s Avenue, N10 3PE
Monday, Tuesday, Thursday and Friday: 9am-7pm, Wednesday: 10am-7pm, Saturday: 9am-5pm, Sunday: Closed
 
St Ann's Library, Cissbury Road, N15 5PU
Monday, Tuesday, Thursday and Friday: 9am-7pm, Wednesday: 10am-7pm, Saturday: 9am-5pm, Sunday: Closed
 
Stroud Green and Harringay Library, Quernmore Road, N4 4QR
Monday, Tuesday, Thursday and Friday: 9am-7pm, Wednesday: 10am-7pm, Saturday: 9am-5pm, Sunday: Closed
 
Wood Green Central Library, High Road, N22 6XD
Monday, Tuesday, Thursday and Friday: 9am-7pm, Wednesday: 10am-7pm, Saturday: 9am-5pm, Sunday: 12pm-4pm (access to Ground and First floors only)
 
Do I need proof of address?
Yes you will need to bring a form of identification that shows your address
 
How many sacks to a roll?
There are 26 sacks per roll
 
How many rolls can I collect in one visit?
You can collect 1 roll per visit, which should be enough to last you approximately 26 weeks, i.e. one bag per week for 6 months
 
How frequently can I collect them?
Your supply should last for 26 weeks but please revisit your library to collect more whenever you are close to running out
 
Is there a charge?
No the sacks are free of charge
 
Why are Veolia not delivering them anymore?
The council has to save £20million over the next two years. The council funds everything from adult
social care to libraries and children’s services. It was felt that by handling waste sacks differently the
council could make vital savings while still providing a robust waste service
 
What if I can’t get to a library?
The libraries are designed to be as accessible as possible. If you are unable to visit or ask a family member or carer to visit on your behalf then in these exceptional circumstances we may be able to arrange a special delivery
 
What if the library has run out of sacks?
The libraries will inform us when they need stock replenishing. As soon as we receive notification that a library requires more sacks we will deliver them as soon as possible
 
Can I collect sacks for my neighbour?
Providing you have proof of their address  as well then this will not be a problem
 
I still have some pink sacks that I haven’t used yet. Will you still collect them if I use them for my general waste?
Yes we will still be able to collect these pink sacks
 
I live in a kerbside/low-rise/front garden property, can I visit my local library to collect sacks?
Unfortunately not. These are for residents in flats above shops only. You will continue to receive your quarterly delivery of green recycling sacks to your doorstep
 
Can I have my order of sacks delivered to the shop downstairs?
No, the delivery of sacks to individual premises has now ceased. Please visit your local library
 
I visited my library but my address was not on the list and they wouldn’t give me any sacks. What can be done about this?
We will check your property against our database and will add you to the list of flats above shops and update all the libraries with this information. As a gesture of goodwill we will arrange for a one-off delivery of 2 rolls of sacks to your property
 
What can I put in my green recycling sacks?
Glass bottles and jars – not broken glass
All plastic bottles, plastic containers and clean food trays
Food tins, drink cans and aerosols
Food & drink cartons e.g. Tetra Paks
Clean paper and cardboard
Please wash containers before recycling them in your green sacks.
Please be advised that if you put any other items in your green recycling sacks this is known as contamination. Once it has been put into the collection vehicle it could mean that the whole load cannot be recycled and will have to be burnt. If you regularly contaminate your recycling you may be liable for enforcement action, which could include a financial penalty