The information and any commentary contained on the website is provided free of charge for information purposes only. Whilst every reasonable effort has been made to ensure the information and commentary are accurate and up to date, no responsibility for its accuracy and correctness, or for any consequences of relying on it, is assumed by Veolia UK Limited. The information and commentary does not, and is not intended to, amount to advice to any person on a specific matter. Any reliance you may place on the information contained on this site is entirely at your own risk and you agree that you have no right of recourse against Veolia UK Limited.
Services we use
Google Analytics mainly uses first-party cookies to report on visitor (aka. user) interactions on Google Analytics customers’ websites. Users may disable cookies or delete any individual cookies.
In addition, Google Analytics supports an optional browser add-on that - once installed and enabled - disables measurement by Google Analytics for any site a user visits. Note that this add-on only disables Google Analytics measurement.
Where a site or app uses Google Analytics for Apps or the Google Analytics for Firebase SDKs, Google Analytics collects an app-instance identifier — a randomly generated number that identifies a unique installation of an App. Whenever a user resets their Advertising Identifier (Advertising ID on Android, and ID for Advertisers on iOS), the app-instance identifier is also reset.
Where sites or apps have implemented Google Analytics with other Google Advertising products, like AdWords, additional advertising identifiers may be collected. Users can opt-out of this feature and manage their settings for this cookie using the Ads Settings. Learn more
Google Analytics also collects Internet Protocol (IP) addresses to provide and protect the security of the service, and to give website owners a sense of which country, state, or city in the world their users come from (also known as "IP geolocation"). Google Analytics provides a method to mask IPs that are collected (detailed below) but note that website owners have access to their users’ IP addresses even if the website owners do not use Google Analytics.
Pardot: Pardot tracks visitor and prospect activities on your website and landing pages by setting cookies on their browsers. Cookies are set to remember preferences (like form field values) when a visitor returns to your site. Pardot also sets a cookie for logged-in users to maintain the session and remember table filters.
Pardot sets first-party cookies for tracking purposes, and sets third-party cookies for redundancy. Using first-party and third-party cookies together is standard in the marketing automation industry. Pardot cookies don’t store personally identifying information, only a unique identifier. Pardot sets first-party cookies on your tracker subdomains and Pardot domains. Pardot uses third-party cookies on https pages and when your account doesn’t have a tracker subdomain set up.
Pardot sets three kinds of cookies.
- The visitor cookie is composed of a unique visitor ID and the unique identifier for your account. For example, the cookie name “visitor_id12345” stores the visitor value “1010101010”, and “12345” is the account identifier. This cookie is set for visitors by the Pardot tracking code.
- If your account tracks opt-in preferences, the pi_opt_in cookie is set with a true or false value when the visitor opts in or out of tracking.
- A session cookie named “pardot” is set when you’re logged in as a Pardot user. This cookie isn’t set on a visitor’s browser.
LinkedIn: LinkedIn uses different types of cookies to run ad-related products.
For a full list of these cookies click here.
You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this opt-out link.
Through your browser or device: Certain information is collected by most browsers or automatically through your device, such as your Media Access Control (MAC) address, computer type (Windows or Macintosh), screen resolution, operating system name and version, device manufacturer and model, language, Internet browser type and version and the name and version of the Services you are using. We use this information to ensure that the Services function properly.
IP Address: Your IP address is automatically assigned to your computer by your Internet Service Provider. An IP address may be identified and logged automatically in our server log files whenever a user accesses the Services, along with the time of the visit and the page(s) that were visited. Collecting IP addresses is standard practice and is done automatically by many websites, applications and other services. We use IP addresses for purposes such as calculating usage levels, diagnosing server problems and administering the Services. We may also derive your approximate location from your IP address.
Webforms: When submitted through our webforms on the contact us, feedback and request a quote pages, the website collects personal information such as name, address, email address, telephone number(s), your business area and any attachments that you might choose to submit.
Why do we need this information?
This personal information is required to optimise the best website experience for your visit, or in order to raise your enquiry with the most relevant internal department in facilitating your enquiry or request for quotation.
How long do we keep this data?
We will retain personal information until we are advised that you wish for your personal information to be removed from the website (see your rights, below). We will also remove your information if your company requests this (if you have left the business for example).
Under Data Protection law you have rights related to how we protect and look after your personal information
You have the right to ask us for your personal information that we hold and process about you. This is known as a subject access request.
You can also ask:
1. That any inaccurate information we hold about you is corrected
2. That we delete information about you in certain situations;
3. That we stop using your personal information for certain purposes;
4. That we don’t make decisions about you by completely automated means;
5. That personal information you have given us be provided to you in a common machine readable format, or sent to a third party where this is technically feasible;
The rights set out above may apply in limited circumstances, and we may not always be able to comply with your request to exercise these rights. We will always try to respond to a request to exercise your rights within 1 month.
If you are unhappy with the way we handle your personal information, please contact us at the address below. We will try to address your concerns. If you have a complaint about the way we have handled your information, you can contact the Information Commissioner's Office who is the relevant authority in the UK, or the Data Protection Commissioner who is the relevant authority in the Republic of Ireland.
The data controller is Veolia UK Limited
For enquiries or requests, please email [email protected]
Registered head office:
8th Floor, 210 Pentonville Road, London, N1 9JY
Registered in England
Use of this website is subject to the laws of England and Wales. Any dispute which may arise between the parties concerning the information contained within this website shall be determined by the English Courts and the parties hereby submit to the exclusive jurisdiction of the English Courts for such purposes.