Customer feedback

Have you got questions, concerns or feedback? We want to hear them. Contact our customer services team here.

We welcome your feedback

We regularly engage with customers in a number of ways because we want to know how we are performing and how we can improve. Your opinions are very important to us and we welcome your feedback.  Your opinions help enhance our customer experience and get things right first time.

Customer Satisfaction Results 2016

We recently carried out a number of annual customer surveys across our business areas.  The surveys have informed our decision making process and action planning is taking place to identify where we need to improve.

Overall 76% of our customers who responded said they were satisfied with the services we provide.  Throughout 2017 we will continue to develop and improve our services by taking on board your feedback and customer insight.  

We welcome your ongoing feedback and will continue to use it to evaluate changes and make improvements.



76% of customers satisfied

Continuous improvement plan in place to build on your comments