Watersure
If you use a large quantity of water or receive benefits, the WaterSure scheme can help you
Assist Social Tariff
If you are a household struggling with low income or financial hardship, the Assist Social Tariff can help you
WaterSure
Find out more about WaterSure
If you fall within a category of customer that the Government has defined as “vulnerable”, you may be able to reduce your annual metered water charges. Your charges will be capped at £759.00, including standing charges (£354.00 Water, £405.00 Wastewater)
If your actual meter reading results in an annual charge less than £759.00, your bill will be based on actual usage. Under this scheme you will not pay more than £759.00 for the year 2026/2027.
Customers that may be eligible are those on state benefit who either have large families (with at least 3 children) or use large amounts of water as a result of having certain medical conditions. Please contact us for further information on 03451 482 909
Assist Social Tariff
Find out more about Assist Social Tariff
The following tariffs may apply for eligible persons where the Company is satisfied (through completion of a means assessment) that the applicant is unable to afford a level of payment that would otherwise apply for services provided to the premises.
Tariff Band | Annual Income£ | Discount from measured, assessed and unmeasured charges in the schedule |
1 | 22,000 to 3,000 | 45% |
2 | 2,999 to 2,500 | 65% |
3 | 2,499 and lower | 90% |
For the Assist Social Tariff we would require you to have a means assessment completed by a debt advice service such as Citizens Advice https://www.citizensadvice.org.uk/, Money Advice Trust
https://moneyadvicetrust.org/ or similar not for profit organisations.
We would then require the whole report to be shared with us. We will then use this assessment to determine which of the “Tariff Bands” you could be placed in.
Benefits calculator
Use Turn2us’s calculator to find out what means-tested benefits you may be entitled to.
Bill prioritiser
Money Helper’s bill prioritiser can help you to sort your bills and payments in the right order.