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General enquiries

The Veolia team is working hard to maintain our front line services for both our residential and commercial customers at this time.

However, given the current on-going situation, please bear in mind the additional traffic that we are experiencing at this time may mean you wait a little longer than normal.

A message from Gavin Graveson, Executive Vice-President Veolia UK and Ireland regarding Coronavirus (COVID-19).

To help us to most efficiently handle your enquiry, please select from the most relevant option below.

The Customer Hub is a dedicated customer service portal, allowing you to stay connected to your account no matter when, or where.

Customer Hub

Raise customer service enquiries, live chat with agents and view account documentation.

>> Login or register here

If you are an existing Veolia customer and have an enquiry regarding your businesses waste, water or energy service, click here.
If you're looking to become a customer of one of our business recycling and waste, water or energy solutions, complete this short form.
If you are a resident in an area covered by our services and are looking to raise an enquiry, please follow this link.
Information, guides and documents explaining how we manage our suppliers.
Find out what it's like to work for us and apply for one of our open opportunities.

Please find more information below, for:

Research students

We are unable to support individual requests for data

We have strict data control measures as a result of data protection laws, this means that we are unable to share information of this nature relating to our customer's and infrastructure.

There are a number of publically facing reports that we produce that might contain some of the information that you are looking for, please follow the links below for further information.

> Sustainability Report

> Pubications & Reports

Charity Requests

We are unable to respond to individual requests to support charities

Veolia currently holds two charity partnerships. Our focus lies with these charities for both fundraising and awareness-raising at the moment.

> Charity Partners

Site Visits

Veolia is happy to arrange site visits, however, these would be administered via your local website and not this central form.

Please follow the link below, to contact the relevant website in your area.

> Request a site visit

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