The Growing Threat to Small Businesses
The cyber security landscape for small and medium-sized enterprises (SMEs) has never been more challenging. According to the Cyber Security Breaches Survey (2025), last year half of all SMEs identified a cyber attack, with 1 in 4 experiencing cyber crime directly. These aren't just statistics, they represent real businesses facing financial losses, reputational damage, and operational disruption.
As cyber criminals become increasingly sophisticated, it's crucial that businesses of all sizes take proactive steps to protect themselves, their customers, and their data.
Staying vigilant: recognising scams
One of the most common tactics used by cyber criminals is impersonation, pretending to be a trusted company or employee to extract sensitive information. At Veolia, we want to ensure our customers can identify legitimate communications from fraudulent ones.
Veolia Would Never:
- Phone you asking for personal details or passwords
- Request sensitive financial information via email without prior arrangement
- Ask you to click on suspicious links or download unexpected attachments
What to Do If You're Unsure
If you receive an email or phone call from someone claiming to be a Veolia employee and you aren't sure about its legitimacy, please contact our Customer Experience Team at +44 345 60 60 460 or your account manager directly. We will investigate this for you and confirm whether the communication is genuine.
Remember: It's always better to verify than to risk your security. Legitimate companies will never be offended by your caution.
Taking Action: Government Resources to Help
It's important to stay safe and vigilant with your personal information to avoid scams. The good news is that you don't have to navigate cyber security alone. The UK Government has developed comprehensive resources specifically designed to help small businesses protect themselves.
The UK Government's Free Cyber Action Toolkit offers simple, practical steps to protect your money, reputation, and customer data from cyber criminals. This toolkit is specifically designed for small businesses and provides you with the latest government cybersecurity advice.
Veolia is here to help
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