Customer Billing

Water Projects


Tidworth sits on the border of the Wessex and Southern Water areas and was previously operated directly by the MoD. The amount you pay depends on which area your property is in. To see our current schedule of charges, please click on the applicable link to you below.



Paying your Bill

You have a choice of several different ways of paying your bill, whether your water is metered or not.
All these services are free, unless otherwise stated. 

  • Cheque through the post
  • Cash/cheque paid in at any Bank or Building Society subject to their transaction fees
  • Using a Veolia Water payment card at any PayPoint outlet or Post Office
  • Using our telephone service to pay by Debit or Credit card
  • Direct Debit
  • Standing Order: Bank details as below.
  • BACs. Our bank account details are:

Barclays Banks plc. Account name: Veolia Water Projects Ltd. Sort code: 20-74-09. Account number: 93738027. Reference: your customer number from the first page of your bill.

Having difficutly paying your bill?

If you have difficulty paying your water bill, please let us know as soon as possible. We want to help and, although we cannot reduce your bill, we may be able to make special payment arrangements to suit your circumstances. If you want to know more about how we recover unpaid charges, refer to our leaflet:


Water and wastewater services in the Tidworth and Perham Down area


Affinity Water Customer?

Were you once a Veolia Water Central, East or Southeast customer ? Our water company is now called Affinity Water.

Veolia Water UK Limited has sold Veolia Water Central, Veolia Water Southeast and Veolia Water East.

These companies are now known as Affinity Water. If want to contact one of these tap water companies please click HERE.

Tidworth Customers

If you're a Tidworth customer and you have an Operational or Billing enquiry, call: 03451 482 909*
Mon-Fri, 8:30am to 4:30pm.

*A 24 hour emergency service operates outside of these hours. Calls may be monitored or recorded for training purposes. 


Tidworth Email

Billing Enquiries
Operational Enquiries
Developer Services Enquiries

Tidworth Postal Address

Veolia Water Projects Limited
PO Box 3920

Are you a Tidworth resident? Find out here how you can pay your bill, whether your water is metered or not.
Tidworth Operations
This section of Water Projects is the focal point for developers and individuals who require new water and/or waste water connections. It also sets out our current application charges, where applicable.