Tidworth Customer Billing

All the information Tidworth resident need on paying your bill.

Information for Tidworth residents

Tidworth sits on the border of the Wessex and Southern Water areas and was previously operated directly by the MoD. Our Tidworth Customer Billing page contains all the information you need on paying your bill. 

Schedule of charges

The amount you pay depends on which area your property is in. To see our current schedule of charges, please click on the applicable link to you below.

Household Assurance Letter (224.07 KB)
Supplementary Information 2020/21 (122.85 KB)
Wastewater Household Letter Wessex Area (160.69 KB)
Wastewater Household Letter Southern Area (160.86 KB)
Your bill explained (365.26 KB)
Schedule of charges (350.13 KB)
Wessex Area Charges 2020/2021 (813.38 KB)
Southern Area Charges 2020/2021 (1.17 MB)


Paying your Bill

You have a choice of several different ways of paying your bill, whether your water is metered or not. All these services are free, unless otherwise stated. 

  • Cheque through the post
  • Cash/cheque paid in at any Bank or Building Society subject to their transaction fees
  • Using a Veolia Water payment card at any Post Office
  • Using our telephone service to pay by Debit or Credit card
  • Direct Debit
  • Standing Order: Bank details as below.
  • BACs. Our bank account details are:

Barclays Bank plc. Account name: Veolia Water Projects Ltd. Sort code: 20-74-09. Account number: 93738027. Reference: your customer number from the first page of your bill.

Having difficulty paying your bill?

If you have difficulty paying your water bill, please let us know as soon as possible. We want to help and, although we cannot reduce your bill, we may be able to make special payment arrangements to suit your circumstances. If you want to know more about how we recover unpaid charges, refer to our leaflet:  

Trouble paying your bill (315.04 KB)


Water and wastewater services in the Tidworth and Perham Down area Affinity Water Customer?

Were you once a Veolia Water Central, East or Southeast customer? Your water company is now called Affinity Water.

Veolia Water UK Limited has sold Veolia Water Central, Veolia Water Southeast and Veolia Water East.

These companies are now known as Affinity Water. If want to contact one of these tap water companies please click HERE.

Tidworth Customers

If you're a Tidworth customer and you have an Operational or Billing enquiry, call: 08351 482 909*
Mon-Fri, 8:30am to 4:30pm.

*A 24 hour emergency service operates outside of these hours. Calls may be monitored or recorded for training purposes. 

Tidworth Email

Billing Enquiries
Operational Enquiries
Developer Services Enquiries

Tidworth Postal Address

Veolia Water Projects Limited
PO Box 3920



Our Service Guarantee (313.14 KB)
Sewer ownership changes (439.32 KB)