Help with payment of water bills during Coronavirus (COVID-19) pandemic
During the current unprecedented situation, we understand that some of our customers may be experiencing financial difficulties or challenges. That's why we are reaching out to our household customers to encourage you, or people you know, to take advantage of the assistance available with payment of bills.
We are able to help those who have lost their jobs, or had their incomes cut, during the coronavirus crisis by offering reduced or instalment payments, or payment breaks. These have been developed in accordance with Water UK and the Government.
If you are in a household suffering from immediate or short-term issues with paying bills, please get in contact with us so we can advise you on the best type of help for your circumstances.
And finally, you don't need to worry - we provide an essential service, and we will continue your supply of water and sewerage services uninterrupted.
You can contact us in a number of ways:
Email: [email protected]
Phone: 03451 482 909
Or contact us by post at this address:
Veolia Water Projects Limited
PO Box 3920
Swindon
SN5 1BW
Services to residents in
Tidworth and Perham Down
Our operating area
Veolia Water Projects' (Tidworth inset) operating area is about 80 miles south west of London.
Veolia Water Projects provides water and sewerage services to domestic and commercial customers in the Tidworth and Perham Down area in Wiltshire and for its associated civilian population in post codes SP9 and SP11.
As these areas fall within another supply area, the Water Services Regulation Authority (Ofwat) has granted Veolia a special license to provide these services. This is known as an inset appointment.
If your enquiry relates to any other post code please refer to the water company for that geographic area.
If your water supplier recently changed its name from Veolia Water Central, East or Southeast to Affinity Water, please contact them directly.
What we offer
- Our team is locally-based
- We ensure a safe and reliable supply of drinking water for our customers
- We operate, maintain and continually improve the large network of water and sewerage assets
- We deal with and manage wastewater
- Our service includes customer relations and billing
- We support our local communities
- We support developers with new connections
Our published reports
We are required by the Regulators such as OFWAT and DEFRA to publish certain Reports and Performance Information relating to how we administer and control our Business. In this Section you will be able to view and download such documents from the list below:
2021-22 Small Company Return
Serving Tidworth and Perham Down
Affinity Water Customer?
Were you once a Veolia Water Central, East or Southeast customer? Your water company is now called Affinity Water.
Veolia has sold Veolia Water Central, Veolia Water Southeast and Veolia Water East.
These companies are now known as Affinity Water. If want to contact one of these tap water companies please click HERE.
Tidworth Residential Customers
If you're a Tidworth residential customer and you have an Operational or Billing enquiry, call: 03451 482 909*
Mon-Fri, 8:30am to 4:30pm.
*A 24 hour emergency service operates outside of these hours. Calls may be monitored or recorded for training purposes.
Tidworth Email
► Residential Billing Enquiries
► Operational Enquiries
► Developer Services Enquiries
Tidworth Postal Address
Veolia Water Projects Limited
PO Box 3920
Swindon
SN5 1BW
