Established in 1865, Cardiff Metropolitan University is a global university that operates from three campuses at Llandaff, Cyncoed and Plasgwyn - serving students from over 140 countries worldwide.
The University wanted to increase recycling figures, divert waste from landfill and improve waste management services on its three campuses.
To meet the needs of the University’s campuses, Veolia designed a service based around Veolia’s local Treforest depot to minimise initial road transport and vehicle movements.
With the aim of increasing recycling rates the service introduced general waste, mixed recycling, glass and food waste services for all of the University’s sites.
To optimise the service, the University was assigned a local account manager who was available for weekly, monthly or
quarterly meetings. This helped with the smooth transition of services and provided a channel for direct interaction.
Regular customer meetings enable the customer to raise any issues with the service and resolve any queries. It is also used as a proactive platform to discuss how Veolia and the University can drive forward with landfill diversion and manage the requirements arising from any new developments on the campuses.
By developing a flexible service Veolia is able to effectively meet the University’s changing needs by managing the increased volume through extra containers, extra waste and routing the trucks to service the new site.
Veolia has improved recycling and managed significant changes to the waste handling processes on the campuses. By managing the waste from a local Veolia site and having a dedicated Account Manager the University gains through regular direct contact and quick response.