Veolia achieves ISO 9001, ISO 14001 and OHSAS 18001 certification for all its 350 sites
The company has been audited by Lloyds Register Quality Assurance (LRQA) representing an important third party validation of Veolia’s commitment to managing and improving the quality of its services to customers, the impact of its operations on the environment and the health and safety of its staff and the public.
The OHSAS 18001 award coincides with the company achieving a dramatic 27% reduction in Lost Time Incidents (LTIs) in 2009. This is a direct result of the development of a strong safety culture through increased training and awareness and a vigilant approach to ‘Near Miss Reporting’.
Veolia has also seen its ‘Customer First’ programme recognised as part of these accreditations. The internal initiative focuses on improving the quality of the customer experience whilst ensuring appropriate performance measures on both service delivery and financial targets.
Jean-Dominique Mallet, Chief Executive Officer of Veolia Environmental Services (UK) Plc said: “This certification represents a major achievement and a powerful source of competitive differentiation. The priority we place on environmental and safety compliance reflects its increasing importance to both existing and potential customers.
“By working closely with key stakeholders including the Environment Agency, Health & Safety Executive and Trade Unions and continuing to focus on staff training and development, we are aiming to set even higher standards in these vital areas and achieve greater recognition for our pro-active approach.”