New England Seafood International

Commercial Waste Collections
New England Commercial Waste Case Study

Increased recycling rates, improved reporting
and health & safety for New England Seafood

New England Seafood International (NESI) is a major supplier of fresh and frozen sustainable fish and seafood in the UK. Established in 1991, New England Seafood International now serves some of the UK’s leading retailers and restaurant chains.

The challenge

The NESI site had two main challenges - It only received general waste and cardboard collection services from a multitude of different waste contractors and wanted to consolidate contractors and increase recycling rates. Secondly, the services they had received had no reporting of waste arisings and a lack of oversight.

  • Diversion from landfill
  • Accurate reporting systems
  • Tackling health, safety and environmental issues

The solution

After investigating all current waste streams, we implemented a series of changes to improve services to New England Seafood International. These included:

The site generates a large volume of Expanded Polystyrene (EPS) waste, with NESI previously paying for multiple low-volume collections. Veolia installed an EPS compaction machine to bulk this material, reducing costs and vehicle visits - delivering environmental and health and safety benefits.

Wooden pallets were being disposed of via a local trader who failed to provide a robust audit trail and who on occasion had failed to observe safety requirements’ These are now sent to a local recycler where the material is recycled into wood chips for composite board and animal bedding.

We installed a mill-sized baler for cardboard after improving segregation on-site. This reduces costs and collection vehicle visits. The improved material quality also has the potential to deliver revenues to NESI, subject to market conditions.

When the compactor broke down, it could take 6-8 weeks for a solution under the old contractors. Veolia resolves all issues within 48 hours.

The previous contractors would leave fish waste on-site for up to two weeks. We ensure this waste stream is removed within 24 hours, tackling odour issues, and improving the working environment for staff and customers.

Value delivered

Veolia has increased recycling rates, introduced an efficient and timely collection service and enabled NESI to improve rebates.


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