London Luton Airport

London Luton Airport is one of the largest in the UK, with more than 16 million passengers in 2018 and the launch of 36 new routes.

The challenge

When Veolia's relationship with London Luton Airport started in 2001, the capability and condition of assets and infrastructure were unknown, as were the water quality and usage across the site. The airport also had limited specialist water operations and surface water expertise to respond to growth and emergencies. It was a similar scenario for energy and in terms of waste management, innovation was desperately needed to increase recycling rates.

The solution

Veolia conducted full surveys of existing water systems and practices across the site. We balanced energy use by identifying the highest usage areas, and prioritising them for energy facility upgrades.

We installed a state-of-the-art treatment system to ensure all waste is processed on-site, providing energy to airport terminals.  Wherever possible, all materials are recovered and reused. For example, food waste was reduced by donating end-of-shelf-life food to local Luton charities.

In addition, we took over customer service and billing of around 100 tenants and meter points-replacing them with our own fixed network radio-automated meter reading system, Hubgrade.


Value delivered

Under a 20-year contract, Veolia has gone the extra mile by setting a number of measures to ensure Luton remains compliant, safe and efficient in the long-term. This includes carrying technical studies, measuring short-term flooding risks and providing high-tech industrial cleaning services. Veolia aims to support London Luton Airport in its growth and we have adjusted our service to the 600 tonnes of additional waste produced over the past 3 years.

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The results


  • 70% reduction in unaccounted for water

  • Customer service and billing for 100 tenants and meter points

  • Hubgrade fixed network radio-automated meter reading system

  • 37% increase in waste recycling